Reference

How We Handle Your Data and Account Policies

This page sets out what jupe66 collects, how we store it, and what rights you hold over your own account information.

Data TransparencyCookie DisclosureAccount RightsRegional EligibilityContact Paths

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Your Control

We treat your account data the way you treat your e-wallet PIN — it stays locked unless you authorise access. Below is how each layer works so you can see exactly what sits behind the scenes when you log in, deposit through GoPay, or request account changes.

Data Collection Scope

We collect your name, email, phone number and payment references. Nothing beyond what DANA, OVO or GoPay already share during a transaction. No biometric data, no location tracking beyond country-level eligibility checks.

Cookie Usage

Session cookies keep you logged in. Preference cookies remember your language and last-used deposit method. Analytics cookies help us see which lobby sections load slowly on mobile so we can fix them. No advertising cookies from third parties.

Account Security

Your password is hashed and never stored in plain text. OTP verification is sent to your registered phone when you change withdrawal details or update your email. Two-factor options are available in account settings.

Data Retention

Transaction records stay on file for the period required by financial compliance in your region. Personal profile data is removed within thirty calendar days of a confirmed account closure and deletion request from you.

Your Right to Access

You can request a full copy of the data we hold on you. Submit the request through live chat or email, verify your identity with the OTP sent to your phone, and we compile the file within a few working days.

Your Right to Deletion

Ask us to delete your account and all associated data. Once confirmed and any pending withdrawals are settled through your DANA, OVO or GoPay wallet, we wipe personal records according to the retention window above.

REACH OUR TEAM

Policy Questions Get Direct Answers Here

If anything on this page raises a question — or you need to exercise a data right — our support paths are built for fast resolution. We handle policy queries the same way we handle payment queries: through channels you already have on your phone. Players in Jakarta and Surabaya reach us without switching apps.

Team online

Live Chat

Open the chat widget from any page on the site. Policy questions are flagged to a specialist queue so you get someone who actually handles data requests, not a generic response loop. Available around the clock.

Email

Send your query to our support address listed in your account dashboard. We respond to data-related requests within a working day. Attach your account ID so we can locate your records without back-and-forth.

Message us on the WhatsApp number shown in your account settings. Useful for quick identity verification steps or if you need to confirm a withdrawal hold linked to a policy check on your DANA or OVO account.

What Our Legal Posture Covers and Why It Matters

jupe66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

jupe66 collects only the personal data required to run your account, process transactions through DANA, OVO or GoPay, and verify your identity when you request a withdrawal. We do not sell or rent your information to third parties. Cookie data is used to remember your login

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session, store language preferences, and improve how the lobby loads on your device. You can clear cookies from your browser at any time, though doing so may log you out. Account eligibility depends on local law and the region you access from — we do not
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make blanket claims about where the service is available. If regulations in your jurisdiction change, we may restrict or suspend access and will notify you through the email or phone number linked to your account. Retention periods follow a straightforward rule: we keep transaction records for
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as long as required by applicable financial regulations, and we delete personal data within a reasonable window after you close your account and request removal. For any dispute, the governing framework is determined by the jurisdiction that applies to your access region. We update this page
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when material changes occur and flag those changes through your account notification inbox.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Answers to What You Actually Ask About Legal

These are the questions our support team fields most often about data, cookies, eligibility and account rights. Each answer is specific to how jupe66 handles the issue — not generic legal boilerplate.

We store your name, email, phone number and the payment reference from your DANA, OVO or GoPay transaction. No passport scans or biometric data unless local regulation specifically requires enhanced verification for your region.

Yes. Open live chat or email support with your account ID. After OTP verification to your registered phone, we compile a downloadable file of everything we hold. The file is typically ready within a few working days.

Request deletion through live chat or email. We confirm your identity via OTP, settle any pending GoPay or OVO withdrawals, then remove personal records within the retention window stated on this page.

We do not sell or rent your data. Payment processors like DANA, OVO and GoPay receive only what they need to clear your transaction. No advertising networks receive your personal information from us.

Session cookies for login, preference cookies for language and last deposit method, and analytics cookies that track page-load performance. We do not use third-party advertising cookies. Clear them any time through your browser settings.

Availability depends on local law and eligible regions. We do not make blanket access claims. If your jurisdiction restricts access, we notify you through the email or phone on file and may suspend your account until the situation is resolved.

Records stay on file for the duration required by financial compliance rules in your access region. After you close your account and request deletion, personal profile data is wiped within thirty calendar days.

We flag material changes through your account notification inbox and update this page with the new date. Continued use after the notice period means you accept the updated terms. You can close your account if you disagree.

Passwords are hashed — never stored as plain text. If you change withdrawal details or update your email, an OTP is sent to your registered phone for confirmation. Two-factor authentication is available in your account settings.

Reach our support team through live chat, email or WhatsApp. Reference your account ID and describe the dispute. Policy-flagged queries go to a specialist queue, and we aim to acknowledge receipt within one working day.

How We Handle Your Data and Account Policies

Data Handling, Cookies, Security and Your Control

Data Collection Scope

Cookie Usage

Account Security

Data Retention

Your Right to Access

Your Right to Deletion

Policy Questions Get Direct Answers Here

Live Chat

Email

WhatsApp

Answers to What You Actually Ask About Legal

01 What personal data does jupe66 store when I open an account?

02 Can I ask for a copy of all my data?

03 How do I delete my account and personal information?

04 Does jupe66 share my data with third parties?

05 What cookies does the site place on my device?

06 Is the service available in my region?

07 How long are my transaction records kept?

08 What happens if the legal policy changes?

09 How is my password protected?

10 Who do I contact for a data dispute?

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